Contact information
MASS Monster — Contact & Support
Need help with a MASS Monster order or the MASS Monster mobile app?
Our support team is here to help.
🛒 Store Orders & Product Support
For questions about:
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Orders or order status
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Shipping or delivery issues
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Returns, refunds, or product information
Contact us at:
support@massmonster.life
Please include your order number if applicable.
📱 MASS Monster App Support
If you’re using the MASS Monster iOS app and need help with:
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Account access or login issues
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App bugs or technical problems
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Billing or membership questions
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Community or content-related concerns
Contact us at:
support@massmonster.life
To help us resolve app issues faster, please include:
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Your device model (e.g., iPhone 14)
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iOS version
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App version
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A brief description of the issue
🚫 Reporting Abuse or Safety Issues (App Users)
If you need to report user behavior or content that violates our community guidelines:
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Use the in-app reporting tools, or
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Email support@massmonster.life
Reports are reviewed and actioned within 24 hours.
🔒 Privacy & Data Requests
For data access, correction, or deletion requests related to the store or app, contact:
support@massmonster.life
⏱ Response Time
We aim to respond to all inquiries within 24–48 business hours.